Overview
Reviews help you narrow your list, but the right plumber also depends on the job. Emergency work, remodels and water heaters each call for different strengths.
Look for reviews that mention similar jobs and how problems were handled.
The usual process
- Shortlist two or three businesses. Narrowing the field makes comparing quotes easier.
- Read several reviews, not one. Patterns across many reviews tell you more than any single rating.
- Read how businesses respond. Calm, specific replies to complaints are a good sign.
- Look at recent reviews. Ownership and staff can change, so recent experiences matter most.
- Ask for a written estimate. It makes comparing scope and price much simpler.
Things worth considering
- Licensing varies by state.
- One bad review isn't a verdict. Look at how often the same complaint appears.
- Watch for review bursts. Many reviews posted in a few days can be a warning sign.
- Very short five-star reviews can be weak signals. Detailed reviews that describe the job are more useful.
- Check licensing separately. Reviews don't replace confirming a license or insurance.
- Get more than one quote. Comparing estimates helps you spot outliers.
Before you request a recommendation
- The best way and time to reach you.
- What you need done and when.
- Your budget range, if you have one.
- Your address or nearest cross streets so the request reaches someone local.
- A short description of the job and where it is on the property.
Warning signs
- Many short reviews with no details about the job.
- Prices far below every other quote.
- Pressure to decide immediately.
- No license or insurance where one is required.
- A business that won't give a written estimate.
Questions worth asking
- Can you share references from recent, similar jobs?
- Are you licensed and insured for this work?
- Is the estimate written and itemized?
- What warranty do you offer?
- When could you start, and how long will it take?
- How do you handle problems after the job is done?
People also ask
- What makes a good plumber review?
- Details about the job, timeliness and price.
- Do you list paid placements?
- Recommendations here are based on your request. Ask any business you're matched with about licensing, insurance and references before hiring.
- Is it free to request a recommendation?
- Yes. There's no cost and no obligation to hire anyone.
Related topics
- Finding House Cleaners: Choosing cleaning services.
- Finding a Good Roofer: Choosing a roofer.
- Finding Landscapers: Choosing landscaping and lawn care.